Privacy Policy
How we collect, use, and protect your personal information and healthcare data
This Privacy Policy describes how Prantae Solutions Pvt. Ltd. ("we," "us," or "our") collects, uses, and protects your information when you use our healthcare platform Proflo-U. We are committed to protecting your privacy and ensuring the security of your personal and healthcare information.
1Information we collect
We collect information to provide you with quality healthcare services through our ABHA-enabled platform. The types of information we collect include:
Personal Information
Name, date of birth, gender, contact details, Aadhaar number (for ABHA creation), and government-issued ID information.
Healthcare Information
Medical history, prescriptions, lab results, diagnostic reports, treatment records, and health monitoring data.
ABHA Related Data
ABHA number, linked healthcare records, consent management preferences, and healthcare provider information.
Technical Information
Device information, IP address, browser type, usage patterns, and session data for security and platform optimization.
Communication Data
Messages with healthcare providers, support inquiries, feedback, and consultation records.
2How we use your information
We use your information for the following purposes:
Healthcare Services
Provide medical consultations, manage health records, facilitate treatment, and enable communication with healthcare providers.
ABHA Management
Create and maintain your ABHA account, link healthcare records, and manage consent for data sharing with authorized healthcare providers.
Platform Operations
Maintain platform security, process payments, provide customer support, and ensure compliance with healthcare regulations.
Health Insights
Generate personalized health recommendations, track health progress, and provide preventive care suggestions.
Legal Compliance
Comply with healthcare regulations, government requirements, and legal obligations under Indian healthcare laws.
3Information sharing and disclosure
We may share your information in the following circumstances:
- Healthcare Providers: With your consent, we share relevant health information with doctors, hospitals, and other healthcare professionals involved in your care.
- ABHA Ecosystem: As part of the National Digital Health Mission, certain health records may be shared within the ABHA ecosystem with your explicit consent.
- Legal Requirements: When required by law, court orders, or government authorities for public health or legal compliance purposes.
- Service Providers: With trusted third-party service providers who assist in platform operations, under strict confidentiality agreements.
4Data security and protection
We implement comprehensive security measures to protect your information:
Technical Safeguards
Encryption, secure servers, firewalls, and regular security audits
Access Controls
Role-based access, multi-factor authentication, and activity monitoring
Data Governance
Data minimization, retention policies, and secure disposal
Staff Training
Regular privacy and security training for all personnel
5Your rights and choices
You have the following rights regarding your personal information:
- Access: Request access to your personal and healthcare information stored in our systems.
- Correction: Request correction of inaccurate or incomplete personal information.
- Consent Management: Withdraw or modify consent for data sharing with healthcare providers.
- Data Portability: Request transfer of your health records to other healthcare providers.
- Account Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
6Data retention
We retain your information for as long as necessary to provide healthcare services and comply with legal requirements. Healthcare records are typically retained for a minimum period as required by Indian healthcare regulations. Personal information not related to healthcare may be deleted upon account closure, subject to legal obligations.
7Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or healthcare regulations. We will notify you of significant changes through our platform or via email. The updated policy will be effective from the date specified in the revised version.
8Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Prantae Solutions Pvt. Ltd.
Support: support@prantae.com
Website: Proflo-U
Last updated: July 25, 2025